Terms & Conditions of Service

Welcome to Pro Clean Supply. This website (https://procleansupply.co.uk) is operated, owned, and maintained by Pro Clean Supply. Throughout the site, the terms "we", "us", and "our" refer explicitly to Pro Clean Supply.

By visiting our store, interacting with our digital interfaces, or purchasing commercial chemicals, industrial concentrates, and accessories from us, you engage in our "Service" and agree to be legally bound by the following Terms and Conditions of Service. These terms apply uniformly to all users of the site, including commercial business owners, trade contractors, wholesale distributors, and domestic consumers.

 

💼 1. Trade Capacity, Age Requirements & Account Security

By agreeing to these Terms of Service, you explicitly confirm that:

·       🔞 Legal Age Limit: You are at least the age of majority in your country, state, or province of residence. We strictly do not sell industrial-strength chemicals to minors.

·       🛡️ Professional Diligence: If you are buying high-potency chemical concentrates for commercial, agricultural, or manufacturing use, you possess the appropriate training, safety equipment, and COSHH handling knowledge required to manage the application securely.

·       🔑 Account Integrity: You are entirely responsible for maintaining the confidentiality of your trade account login details, passwords, and order tracking portals.

 

💳 2. Commercial Pricing, Order Modifications & Product Availability

We strive to keep our supply lines fluid and cost-efficient for commercial and domestic buyers alike:

·       📊 Pricing Stability: All product prices (including standard 5L containers, bulk pack configurations, and optional Precision 30ml Dosing Pumps) are clearly displayed on their respective listings. We reserve the right to adjust chemical pricing at any time without prior notice to account for raw material shifting or logistics updates.

·       ❌ Order Cancellation Rights: We reserve the immediate right to refuse, cancel, or limit any order placed with us. This includes restrictions placed on orders under the same customer account, the same credit card, or orders that share identical billing and shipping addresses.

·       🔍 Inventory Accuracy: In the event that a product component experiences a supply chain delay, we will contact you immediately via your registered email or phone number to offer a trade replacement or account credit.

 

🧪 3. Chemical Integrity, Accurate Description & Product Listings

As a specialized supplier of concentrated chemical agents:

·       📐 Variant Standardization: All standard products are automatically formulated and packaged in industrial-grade 25L trade containers unless specified otherwise on the product listing or variant matrix table. All product lines feature 13 standardized variant options to scale with your operation's volume.

·       🛠️ Usage Guidelines & Ratios: While our official product pages, descriptions, and Chemical Application Guides provide detailed technical guidelines and exact dilution math (such as our BAC 50 matrix tables), this information serves an educational role. The buyer retains final responsibility for testing chemical compatibility on a small, inconspicuous surface area prior to wide-scale application.

·       ⚠️ COSHH Alignment: The buyer agrees to read, comprehend, and comply with all primary safety labels and Material Safety Data Sheets (MSDS) before executing any trade applications.

 

🚚 4. Payment Protocols, Gateway Security & Invoicing

·       🔒 Encrypted Transactions: All transactions completed through our checkout structure are securely processed using standard SSL data encryption. Your credit card information is always encrypted during transmission over networks.

·       📋 Billing Accuracy: You agree to provide current, complete, and highly accurate purchase and account information for all transactions executed at our store. You agree to promptly update your account details, including your email address and payment card expiration dates, so that we can process your transactions seamlessly.

 

⚖️ 5. Statutory Consumer Rights vs. B2B Commercial Agreements

Our operational frameworks explicitly respect UK commercial and consumer legal codes:

·       👤 Domestic B2C Buyers: Consumers purchasing items for standard domestic home use retain their full statutory protection under the Consumer Contracts Regulations 2013, including the right to execute a standard return within 14 calendar days of delivery (subject to strict chemical safety seals remaining 100% intact).

·       🏢 Commercial B2B Buyers: Transactions executed under a corporate banner, trade account, or business name are explicitly governed by the Sale of Goods Act 1979. Change-of-mind business returns are subject to our mandatory 15% warehouse restocking and safety testing fee and return freight costs must be funded entirely by the commercial buyer.

 

🚨 6. Limitation of Liability & Multi-Channel Restrictions

·       🚫 Disclaimer of Warranties: We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

·       📉 Limitation of Damages: In no case shall Pro Clean Supply, our directors, officers, employees, or manufacturing partners (including Multex Chemicals) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, or data loss arising from the incorrect application, mixing, handling, storage, or transport of our chemical products.

·       🌐 Marketplace Compliance: For items purchased via our official Amazon or eBay storefronts, buyers agree to abide by the respective marketplace's Hazardous Materials (Hazmat) parameters alongside our primary safety policies.

 

📋 7. Governing Law & Future Framework Revisions

·       🇬🇧 Jurisdiction: These Terms of Service and any separate commercial agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

·       🔄 Amendments: We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

 

📬 Contact & Legal Enquiries

For formal legal inquiries, corporate data requests, or detailed terms clarification, please connect directly with our central support desk: