Privacy & Cookie Policy

🏢 Pro Clean Supply – Privacy & Cookie Policy

At Pro Clean Supply, accessible from https://procleansupply.co.uk, one of our main priorities is the privacy and security of our commercial business owners, trade contractors, and domestic customers. This Privacy & Cookie Policy details the types of personal data we collect, how we securely handle and protect it, and how we utilize web cookies to optimize your browsing and checkout experience. By using our website, placing orders for commercial chemicals, or registering a trade account, you consent to the data collection and usage practices detailed in this policy.

 

🔒 1. Information We Collect & How We Use It When you visit our digital store, place an order, or interact with our customer support team, we collect specific information to fulfill your commercial requests seamlessly:

·       📦 Order & Contact Details: Full name, company name, billing/shipping address, email address, and phone number used exclusively to process payments, dispatch orders via our courier networks, update tracking statuses, and issue VAT invoices.

·       🛡️ CEPPR Regulatory & Photographic ID Data: For purchases of regulated chemical precursors, we collect and retain trading details, intended chemical applications, and a verified copy of your Photographic ID (Passport or UK Driving Licence) in strict compliance with the UK Control of Explosives Precursors and Poisons Regulations (CEPPR).

·       💳 Encrypted Financial Data: Payment transactions are executed through fully encrypted, PCI-compliant payment gateways. Pro Clean Supply does not store or have direct access to your full payment card details or bank account credentials.

·       🎧 Customer Support Logs: Communications sent to our support desk (including email inquiries, batch logging requests, and damage/fault reports) are securely archived for ongoing account service.

 

🛡️ 2. UK GDPR & Legal Data Compliance In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal information under the following legal bases:

·       Contractual Performance: Strictly necessary to fulfill shipping, billing, and order handling obligations to you.

·       Legal Obligations: Fulfilling statutory requirements under UK chemical safety legislation (including 18-month retention of CEPPR trade verification records) and UK financial/tax auditing standards.

·       Legitimate Interests: Processing data to improve our logistics, prevent fraudulent transactions, and optimize our commercial product inventory.

 

🍪 3. Understanding Our Cookie Policy Cookies are small text files stored on your device when you browse our website. We use cookies to elevate site performance, maintain your active shopping cart, and ensure your session runs smoothly:

·       🛒 Essential & Operational Cookies: Necessary for logging into trade accounts, saving items in your cart, and completing checkout.

·       📊 Analytics & Performance Cookies: Anonymized analytics used solely to understand site traffic patterns, popular products, and technical guide usage.

·       🎯 Functional & Preference Cookies: Remember preferences and recognize returning commercial account holders.

·       Managing Cookies: You can disable cookies through your browser settings, though disabling essential cookies may impact checkout functionality.

 

🤝 4. Third-Party Data Sharing & Logistics Networks We strictly do not sell, trade, or rent your personal information to third-party marketing companies. Data is shared only with trusted operational partners:

·       🚚 Logistics & ADR Courier Partners: Providing shipping addresses and contact details to certified hazardous freight and parcel carriers to execute legal chemical delivery.

·       🖥️ E-Commerce Infrastructure: Our store operates securely on the Shopify platform behind enterprise-grade firewalls.

·       ⚖️ Legal & Law Enforcement Authorities: Disclosing details only where strictly required under UK law (such as Home Office inspections under the Poisons Act / CEPPR regulations).

 

🗝️ 5. Your Data Protection Rights Under UK data protection laws, you retain explicit control over your personal information:

·       👁️ Right of Access: Request a copy of the personal data we hold about you.

·       ✏️ Right to Rectification: Request correction of inaccurate or incomplete information.

·       🗑️ Right to Erasure: Request deletion of personal data from active marketing databases (subject to statutory legal retention requirements for tax and chemical regulatory logs).

·       🚫 Right to Restrict Processing: Request restrictions on how we process your personal data in specific scenarios.

 

📋 6. Data Security & Retention Guidelines

·       🔐 Data Protection Protocols: Industry-standard administrative, technical, and physical security measures safeguard your data against unauthorized access, loss, or alteration.

·       ⏱️ Retention Periods: General order data is retained for standard accounting and tax periods. CEPPR photographic ID and trade verification records are securely retained for a statutory period of 18 months before requiring renewal.

 

📬 Data Compliance Contact Information For any questions regarding our Privacy & Cookie Policy or to exercise your data rights, please contact our compliance desk:

·       Trading Entity: Pro Clean Supply

·       Official URL: https://procleansupply.co.uk

·       Data Support Email: support@procleansupply.co.uk