Privacy & Cookie Policy

At Pro Clean Supply, accessible from https://procleansupply.co.uk, one of our main priorities is the privacy and security of our commercial business owners, trade contractors, and domestic customers. This Privacy & Cookie Policy details the types of personal data we collect, how we securely handle and protect it, and how we utilize web cookies to optimize your browsing and checkout experience.

By using our website, placing orders for commercial chemicals, or registering a trade account, you consent to the data collection and usage practices detailed in this policy.

 

🔒 1. Information We Collect & How We Use It

When you visit our digital store, place an order, or interact with our customer support team, we may collect specific information to fulfil your commercial requests seamlessly:

·       📦 Order & Contact Details: When you place an order, we collect your full name, business name (if applicable), billing address, shipping address, email address, and contact telephone number. This data is used exclusively to process payments, dispatch orders via our courier networks, update tracking statuses, and provide invoice documentation.

·       💳 Encrypted Financial Data: Payment transactions are executed through fully encrypted, PCI-compliant payment gateways. Pro Clean Supply does not store or have direct access to your full credit card details or bank account credentials.

·       🎧 Customer Support Logs: Communications sent to our support desk (including email inquiries, batch logging requests, and damage/fault reports) are securely archived to provide efficient ongoing account service.

 

🛡️ 2. UK GDPR & Legal Data Compliance

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we collect and process your personal information under the following legal bases:

1.     Contractual Performance: Collecting your data is strictly necessary to fulfill our shipping, billing, and order handling obligations to you.

2.     Legitimate Interests: Processing data to improve our logistics, prevent fraudulent transactions, and optimize our commercial product inventory.

3.     Legal Obligations: Retaining commercial transaction records and tax invoices to satisfy UK accounting and regulatory standards.

 

🍪 3. Understanding Our Cookie Policy

Cookies are small text files stored on your computer or mobile device when you browse our website. We use cookies to elevate site performance, maintain your active shopping cart, and ensure your session runs smoothly.

Types of Cookies We Utilise:

·       🛒 Essential & Operational Cookies: Necessary for the fundamental operation of our website. These allow you to log into your trade account, add bulk chemical containers (such as 5L jug bundles or 25L trade containers) to your cart, and proceed to secure checkout.

·       📊 Analytics & Performance Cookies: Help us analyze how visitors navigate our site, which product pages (like BAC 50 or Glaze) are most popular, and how long users spend on our Chemical Application Guides. This data is anonymized and used solely to refine user experience.

·       🎯 Functional & Preference Cookies: Remember your personal preferences, such as pre-filling your preferred shipping parameters or recognizing returning commercial account holders.

Managing Your Cookie Settings:

You can choose to disable or block cookies through your individual browser settings at any time. However, please note that disabling essential operational cookies may impact your ability to check out or access trade account features on our store.

 

🤝 4. Third-Party Data Sharing & Logistics Networks

We strictly do not sell, trade, or rent your personal information to third-party marketing companies.

To deliver your goods safely and manage our store operations, we share necessary data only with trusted, secure service partners:

·       🚚 Logistics & Courier Partners: Providing your delivery address and contact details to certified shipping carriers and freight networks (for pallet distributions) to execute safe chemical delivery.

·       🖥️ E-Commerce Infrastructure: Our store operates on the Shopify platform, which securely processes customer data behind enterprise-grade firewalls.

·       ⚖️ Legal Requirements: We may disclose your details if required to do so by UK law, court orders, or to protect the safety and rights of Pro Clean Supply.

 

🗝️ 5. Your Data Protection Rights

Under UK data protection laws, you retain explicit control over your personal information:

·       👁️ Right of Access: You have the right to request a copy of the personal data we hold about you.

·       ✏️ Right to Rectification: You can request that we correct any inaccurate or incomplete information.

·       🗑️ Right to Erasure ("Right to be Forgotten"): You may ask us to delete your personal data from our active databases, provided there is no legal requirement for us to retain it for financial auditing.

·       🚫 Right to Restrict Processing: You can request that we limit how we process your personal data in specific scenarios.

To exercise any of these rights, please contact our data compliance desk at info@procleansupply.co.uk.

 

📋 6. Data Security & Retention Guidelines

·       🔐 Data Protection Protocols: We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, loss, or alteration.

·       ⏱️ Retention Periods: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and COSHH compliance auditing requirements.

 

📬 Data Compliance Contact Information

For any questions regarding our Privacy & Cookie Policy, exercising your data rights, or managing your trade account information, please reach out to us: