Hazardous Goods, Chemical Transport & Trade Verification Policy

At Pro Clean Supply, we orchestrate specialized, fully compliant logistics frameworks to deliver professional-grade cleaning chemicals, concentrated acids, and industrial formulations across the United Kingdom.

Because safety, statutory transport compliance, and regulatory governance are our highest operational priorities, all shipments containing hazardous substances, dangerous goods, or regulated chemical precursors are packed, verified, and dispatched under strict transit safety frameworks and UK legislative protocols.

 

🚒 1. Specialist Courier & ADR Dangerous Goods Compliance

Shipping industrial-strength chemical concentrates requires absolute precision and licensed transport networks:

·       🚫 No Standard Postal Networks: Concentrated chemicals, corrosive agents, and hazardous substances cannot legally be transported via standard consumer parcel networks (such as Royal Mail).

·       🚒 Licensed ADR Courier Routing: All hazardous shipments are routed exclusively through certified dangerous goods (ADR) transport networks and specialist industrial couriers equipped with trained drivers and emergency chemical safety assets.

·       🔒 UN-Approved Transit Packaging: Liquid items and bulk containers are securely packed and dispatched in certified UN-approved packaging featuring required hazard warning diamonds, tactile alerts, and regulatory transport documentation.

 

⏱️ 2. Dispatch Windows & Trade Job Planning

We work diligently with specialized logistics partners to route hazardous orders safely without unnecessary operational delay:

·       📦 Standard Non-Hazardous Items: Non-regulated products are processed, packed, and dispatched within 24–48 hours (excluding weekends and UK bank holidays).

·       ⏱️ Hazardous & ADR Handling Windows: Orders containing hazardous chemicals, strong corrosives, or ADR-regulated products may require a dedicated handling window of 2 to 4 working days to coordinate specialist collection, hazard manifests, and licensed carrier route planning.

·       🗓️ Commercial Trade Planning: We strongly advise facilities managers, contractors, and trade professionals to account for this specialist handling and transit window when booking client jobs and setting project deadlines.

 

✍️ 3. Delivery Requirements & Mandatory Direct Signatures

Due to the regulated nature of industrial chemical products, strict delivery protocols apply at the drop-off location:

·       ✍️ Mandatory Adult Signature: Hazardous chemical consignments will never be left unattended in a "safe place" (such as porches, outbuildings, or over fences). A physical signature from an adult or authorised site representative is strictly required upon handover.

·       🚧 Commercial Site Access: For heavy multi-drum consignments or palletized deliveries (such as 25L trade containers), your site must feature solid, level ground and adequate access for commercial freight trucks and pump-truck operations.

 

🛡️ 4. Regulated Precursors & Trade Verification (CEPPR) To ensure total compliance with the UK Control of Explosives Precursors and Poisons Regulations (CEPPR), mandatory trade checks are enforced:

·       🏢 Professional & Trade Users Only: Formulations containing regulated chemical precursors can only be supplied and delivered to verified business and professional users.

·       📧 Post-Purchase Automated Verification: Following checkout, an automated verification request will be sent to your registered email address requesting your trading details, intended chemical application, and a copy of valid photographic ID (Passport or UK Driving Licence).

·       ⏳ 48-Hour Response Window: Required business credentials and photo ID must be provided within 48 hours of purchase. Unverified orders will be automatically cancelled and fully refunded to protect compliance standards.

·       📋 18-Month Trade Validity: Once verified, your trade credentials remain active on file with us for 18 months, allowing rapid dispatch on repeat commercial orders.

 

💳 5. Hazardous Freight Surcharges & Rates

We maintain competitive, transparent pricing while accounting for statutory transport requirements:

·       📊 Weight & Hazard Calculation: Shipping rates are calculated dynamically at checkout based on consignment weight and the specific ADR hazard classification of the items in your cart.

·       🛡️ Compliance Surcharges: Hazardous shipping fees directly cover mandatory ADR carrier compliance fees, specialized dangerous goods handling, and certified UN-grade protective packaging required by UK transport law.

 

🚨 6. Damaged, Leaking, or Compromised Consignments

In the rare event that outer packaging appears compromised during transit:

·       🔍 Immediate Inspection: Inspect all outer packaging immediately upon delivery before signing with the courier.

·       ⚠️ Safety First: If any package shows signs of chemical leakage, do not handle the contents without appropriate protective equipment (PPE).

·       📸 24-Hour Reporting Window: Report any transit damage to our support desk within 24 hours at support@procleansupply.co.uk with clear photographs of the packaging, labels, and batch numbers so we can quickly process a carrier claim and dispatch a replacement.

 

📬 Direct Logistics & Compliance Support

If you need assistance regarding chemical delivery classifications, trade verification status, or bulk commercial distribution, please contact our central logistics desk: